Anti-Money Laundering (AML) Policy
Last Updated: July 20, 2026
Purpose
NepRefill is committed to preventing the use of its platform for money laundering, terrorist financing, fraud, and other illegal financial activities. This Anti-Money Laundering (AML) Policy explains the measures we take to protect our customers, platform, and payment ecosystem.
Customer and Transaction Monitoring
NepRefill may monitor transactions and account activity to identify suspicious or unusual behavior, including:
- Multiple unusual transactions
- Fraudulent payment activity
- Use of unauthorized payment methods
- Chargeback abuse
- Attempts to exploit payment systems
- Activity that does not match normal platform usage
We may request additional information or verification when necessary to protect our platform and users.
Prohibited Activities
Users must not use NepRefill for:
- Money laundering or financial crime
- Fraud or scams
- Using stolen credit cards, bank accounts, or payment accounts
- Unauthorized payments
- Payment fraud or chargeback abuse
- Creating multiple accounts to bypass restrictions
- Any activity that violates applicable laws or regulations
Payment Verification
NepRefill may use available information to verify and review payments. Payments may be delayed, rejected, or placed under review if suspicious activity is detected. Users are responsible for ensuring that they use only payment methods that they are legally authorized to use.
Account Suspension and Restrictions
NepRefill may take appropriate action if suspicious activity is identified, including:
- Temporarily restricting an account
- Holding or reviewing transactions
- Cancelling an order
- Requesting additional verification
- Suspending or permanently terminating an account
NepRefill may take these actions without prior notice where necessary to protect users, the platform, or comply with legal obligations.
Cooperation With Authorities
Where legally required, NepRefill may cooperate with relevant authorities and provide information in accordance with applicable laws and legal requests. We may report suspected illegal activity to appropriate authorities when required or permitted by law.
User Responsibility
Users are responsible for:
- Providing accurate information when requested
- Using only authorized payment methods
- Keeping their account secure
- Not allowing others to use their account for suspicious transactions
- Complying with applicable laws and regulations
Policy Updates
NepRefill may update this AML Policy from time to time to reflect changes in our services, security procedures, or applicable legal requirements. The updated version will be published on this page with the revised "Last Updated" date.
Contact
If you have questions about this AML Policy or believe that your account or transaction has been incorrectly flagged, please contact NepRefill through the official customer support channels available on our website.